“Emotional Intelligence” Training

Course Objectives:
Improving lifestyle and achieving ultimate goals by developing Emotional Intelligence;
Controlling and guiding emotions for higher achievement and increased productivity;
Contributing to social responsibility through improved behavior and attitude;
Analyzing behavior, managing reactions, and creating a balanced portfolio of life roles;
Networking and sharing experience with other professional participants;

METHODOLOGY
This is an interactive course;
Participants are expected to share their experiences by active participation throughout all parts of this training program
Participants will be divided into appropriate teams for workshops & real cases
A manual will be supplied which will support development of the course by helping participants to structure the main acquired competencies

Target Participants:
Decision makers;
Top and middle management;
Team leaders;
Customer service officers;
Front-line officers;
Social corporates.

Course Outline:

Introductory remarks
Evolution of emotional intelligence
Intellectual Quotient v/s Emotional Quotient

Categories of intelligence
Multiple intelligences

Introspective:
Visual-Spatial
Intrapersonal

Interactive:
Bodily-kinesthetic
Interpersonal
Linguistic

Analytic:
Musical
Logical –Mathematical
Naturalistic

Moral Intelligence
Social Intelligence

What is emotional intelligence?
Definition of emotional intelligence

Competency variables of emotional intelligence:
Self awareness
Self management
Social awareness
Relationship management
Social responsibility

Benefits of emotional intelligence
Increased leadership ability and effectiveness
Improved decision making
Reduced staff turnover
Increased team performance
Decreased occupational stress
Increased personal well-being

Good practices that cultivate Emotional Intelligence in the work place
Pave the way
Do the work of change
Encourage transfer and maintenance of change
Evaluate the change