Advanced Cross Selling and Up Selling Techniques Training at Management Mix

Management Mix is hosting a training session about advanced cross selling and up-selling techniques. The topics covered in this workshop include: clarify the customer life cycle and the customer experience; recognize how customer information is important for the sales process; discuss how and what information about a customer can and should be obtained; define the techniques of cross selling and up selling; define the necessary competencies for successful cross selling; identify the most feasible time for cross and up selling; discuss why cross selling and up selling fails.

Participants are expected to share their experiences by active participation through all parts of this training program. Participants will be divided into appropriate teams for workshops and real cases. A manual will be supplied which will support development of the course by helping participants to structure the main acquired competencies.

For more information, please call: 01.983.838 or 01.983.737