Course Objectives:
Improving lifestyle and achieving ultimate goals by developing Emotional Intelligence;
Controlling and guiding emotions for higher achievement and increased productivity;
Contributing to social responsibility through improved behavior and attitude;
Analyzing behavior, managing reactions, and creating a balanced portfolio of life roles;
Networking and sharing experience with other professional participants;<\/p>\n
METHODOLOGY
This is an interactive course;
Participants are expected to share their experiences by active participation throughout all parts of this training program
Participants will be divided into appropriate teams for workshops & real cases
A manual will be supplied which will support development of the course by helping participants to structure the main acquired competencies<\/p>\n
Target Participants:
Decision makers;
Top and middle management;
Team leaders;
Customer service officers;
Front-line officers;
Social corporates.<\/p>\n
Course Outline:<\/p>\n
Introductory remarks
Evolution of emotional intelligence
Intellectual Quotient v\/s Emotional Quotient<\/p>\n
Categories of intelligence
Multiple intelligences<\/p>\n
Introspective:
Visual-Spatial
Intrapersonal<\/p>\n
Interactive:
Bodily-kinesthetic
Interpersonal
Linguistic<\/p>\n
Analytic:
Musical
Logical \u2013Mathematical
Naturalistic<\/p>\n
Moral Intelligence
Social Intelligence<\/p>\n
What is emotional intelligence?
Definition of emotional intelligence<\/p>\n
Competency variables of emotional intelligence:
Self awareness
Self management
Social awareness
Relationship management
Social responsibility<\/p>\n
Benefits of emotional intelligence
Increased leadership ability and effectiveness
Improved decision making
Reduced staff turnover
Increased team performance
Decreased occupational stress
Increased personal well-being<\/p>\n
Good practices that cultivate Emotional Intelligence in the work place
Pave the way
Do the work of change
Encourage transfer and maintenance of change
Evaluate the change<\/p>\n","protected":false},"excerpt":{"rendered":"
Course Objectives:
\nImproving lifestyle and achieving ultimate goals by developing Emotional Intelligence;
\nControlling and guiding emotions for higher achievement and increased productivity;
\nContributing to social responsibility through improved behavior and attitude;
\nAnalyzing behavior, managing reactions, and creating a balanced portfolio of life roles;
\nNetworking and sharing experience with other professional participants;<\/p>\n
METHODOLOGY
\nThis is an interactive course;
\nParticipants are expected to share their experiences by active participation throughout all parts of this training program
\nParticipants will be divided into appropriate teams for workshops & real cases
\nA manual will be supplied which will support development of the course by helping participants to structure the main acquired competencies<\/p>\n
Target Participants:
\nDecision makers;
\nTop and middle management;
\nTeam leaders;
\nCustomer service officers;
\nFront-line officers;
\nSocial corporates.<\/p>\n","protected":false},"featured_media":359289,"template":"","tags":[],"class_list":["post-14076","directory","type-directory","status-publish","has-post-thumbnail","hentry","category-seminars-and-lectures"],"yoast_head":"\n