Lebanon Launches “Dawlati,” a Digital Platform for Government Services

Lebanon’s Ministry of State for Administrative Reform has launched “Dawlati,” a new unified digital platform meant to give citizens and businesses direct access to government services without the usual runaround.

The platform was unveiled at a ceremony held at the ministry’s Behavioral Insights and Digital Transformation Lab by Minister Dr. Fadi Makki, with government officials, diplomats, and academics in attendance.

Part of a Bigger Reform Push

Dawlati falls under the ministry’s wider reform program, “Reinventing Government 2030,” which focuses on modernizing public administration, speeding up digital transformation, and cutting down on corruption. The goal, according to the ministry, is to cut out intermediaries, clarify procedures that have long been confusing or inconsistent, and let people complete transactions without having to physically show up at multiple offices.

Dawlati has actually been in the works for years as part of Lebanon’s broader e-government efforts through OMSAR, the Office of the Minister of State for Administrative Reform. This latest rollout marks a more consolidated, citizen-facing version of the portal.

What Can You Do on Dawlati

The platform brings together services from ministries and public institutions under one searchable directory. Right now, that includes things like:

• Hotel and accommodation certificates through the Ministry of Tourism
• Restaurant and night club certificates, also through Tourism
• Travel agency and tour guide certificates
• Import permits for fruit tree seedlings and various seed types via the Ministry of Agriculture
• Registration and reissuance of factory, brand, and product certificates
• Registration of plant-origin food factories
• Investor incentive packages through IDAL
• Assistance requests through the Council of the South

What’s Coming Soon to Dawlati?

Dawlati isn’t done growing. The platform says it’s “gradually adding official forms and required documents” as it expands.

Two sections give a preview of what’s ahead:

• Public Administration Services — filter by ministry (Agriculture, Interior and Municipalities, Public Health, Telecom, and more)
• Public Institution Services — filter by institution (think Litani River Authority, IDAL, the ports of Sidon, Tripoli, and Tyre)

You can also currently use it to look up the documents and fees needed for dozens of procedures, from renewing an ID to getting permission to film.

Where to Access It

The platform is live now, with services searchable by keyword or browsable by ministry and institution, and more are sure to be added.