Various kinds of sweets that are produced daily by their dedicated team to insure the same level of quality, excellence and freshness.

  • Operating Hours:
    Monday to Sunday from 08:00 a.m. until 10:00 p.m.
  • Delivery Service Available
 
Secrets Hazem Arayssi

Addresses and Contacts

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    Badr Demachkieh Highway Quraitem Tel.: +9611800506
    Tel.: +9611801506

     

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Surprising how Secrets, one of the most creative pastries in Lebanon, offers such a careless, unprofessional and impolite service. When you choose such a pastry, more expensive than the others in the market, you are definitely looking, not only for quality, but for a customer oriented service. The least you expect is to find the owner, Mme. Ghada Arayssi, such a careless and materialistic manager. Three incidents in less than 24 hours is not a human error, it is a proof that they only care for profit. They consider their creativity as a strength that no competitors can beat. But obviously they didn’t know that this asset isn’t worth a penny with such a behavior and attitude. They didn’t do the effort even for solving the problem and keeping their client satisfied, especially that I am not the “wealthy” customer they need for their business. She clearly suggested that since I only reserved my cake and not custom ordered it three days ahead –and hence being a less wealthy customer-I had less right to complain about receiving damaged cake on the spot. I am only sharing with you the worst experience I have ever faced in this area, so you avoid getting through such a disrespectful and insulting situation. I advise you not to deal with them as long as you are willing to be a regular client, and not a VIP one, because their last concern would be seeking your satisfaction. (To be completely fair, not all employees were to blame for this unpleasant incident; this is mainly a management and policy deficiency)

Noha Nammour on Nov 25, 2015 via web
 
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It's was grat

Malek J. on Oct 7, 2013 via foursquare
 
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Mille feuilles au caramel ( extra sauce on top ) , Tiramissu and créme brûlée > 2 thumbs up

Malek J. on Mar 4, 2012 via foursquare
 
 

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